Terms and Conditions
Introduction
Welcome to Al Nesmah Est.! By using our website and services, you’re agreeing to follow our terms and conditions. These terms are here to help ensure that everyone has a safe and pleasant experience with us. Please read them carefully. If you have any questions or need further clarification, feel free to reach out to us. Thank you for choosing Al Nesmah Est. for your office equipment needs!
Definitions
In these Terms and Conditions, the following words have specific meanings:
- “Company”: Refers to Al Nesmah Est., including its owners, managers, employees, and affiliates.
- “Customer”: Anyone who visits our website, browses our products, creates an account, or makes a purchase.
- “Products”: The office machines, spare parts, and any other items available for sale on our website.
- “Website”: Refers to the Al Nesmah Est. online platform where products are listed and sold, accessible at [your website URL].
- “Services”: Includes all the services provided by Al Nesmah Est., such as repair services and customer support.
Eligibility
To use our website and make purchases, you need to meet certain eligibility criteria. First, you must be at least 18 years old. If you’re under 18, you can only use our services with the involvement of a parent or guardian. Additionally, you need to be capable of entering into a legally binding contract under applicable law. By using our website, you confirm that you meet these requirements and have the authority to agree to our Terms and Conditions. If you don’t meet these criteria, please do not use our website or services.
Account Registration
Creating an account with Al Nesmah Est. is simple and straightforward. By registering, you gain access to a range of features that enhance your shopping experience, including order tracking, faster checkouts, and personalized recommendations.
When you register, you agree to provide accurate and complete information. It’s your responsibility to keep your account details up-to-date, including your contact information and delivery address.
Product Information
At Al Nesmah Est., we strive to provide detailed and accurate information about all our products. Each product listing includes a thorough description, specifications, and images to help you make an informed decision.
We do our best to ensure that every product detail on our website is accurate and up-to-date. However, please note that actual products may vary slightly from their descriptions due to manufacturer updates or variations in refurbishing processes.
Prices for our products are clearly listed on each product page. While we aim to maintain consistent pricing, prices may change due to market conditions, availability, or special promotions. Any price changes will be reflected on the website.
Our goal is to make your shopping experience as seamless and informative as possible. If you have any questions or need further clarification about a product, please don’t hesitate to contact us. We’re here to help!
Ordering Process
Placing an order with Al Nesmah Est. is simple and straightforward. Here’s how it works:
To place an order, browse our catalog and add your desired products to your cart. Once you’ve selected everything you need, proceed to the checkout page. Here, you’ll enter your shipping details and choose a payment method. After you review and confirm your order, you’ll receive a confirmation email with your order details.
If you need to make changes to your order, contact our customer service team as soon as possible. We’ll do our best to accommodate any changes before your order is processed.
Payment Terms
At Al Nesmah Est., we strive to make the payment process as simple and secure as possible. Here’s everything you need to know about our payment terms:
We accept a variety of payment methods to ensure convenience for our customers. You can pay using major credit and debit cards, including Visa, MasterCard, and American Express. We also accept payments via bank transfers for those who prefer that option.
Shipping and Delivery
At Al Nesmah Est., we understand the importance of getting your refurbished office machines and spare parts to you quickly and safely. Here’s everything you need to know about our shipping and delivery process:
We offer several shipping options to suit your needs. Whether you’re in Jeddah or across the country, we’ll ensure your order arrives promptly. Shipping costs are calculated at checkout, giving you a clear picture of what to expect before you place your order.
Delivery times vary based on your location and the shipping method you choose. Typically, orders are processed within 1-2 business days and shipped shortly after. You’ll receive an email confirmation with tracking information so you can monitor your package’s progress.
For our international customers, we offer reliable international shipping. Please note that customs duties and taxes may apply, and it’s your responsibility to cover these additional charges.
While we take great care in packaging your items, sometimes things can go wrong during transit. If your order arrives damaged or is lost, please contact us immediately. We’ll work quickly to resolve the issue and ensure you get your products as soon as possible.
Our goal is to provide a seamless shopping experience, from browsing our products online to having them delivered to your door. If you have any questions about our shipping and delivery policies, feel free to reach out to us. We’re here to help!
Returns and Refunds
At Al Nesmah Est., we aim to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with a product, our returns and refunds policy is designed to make the process straightforward and hassle-free.
You can return most items within 30 days of receipt for a full refund or exchange, provided the product is in its original condition and packaging. To initiate a return, please contact our customer service team with your order details, and they will guide you through the process.
Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. Please note that certain items, such as custom orders and clearance products, are not eligible for returns.
If your product arrives damaged or defective, please notify us immediately. We will arrange for a replacement or repair at no additional cost to you.
Our goal is to make your experience with Al Nesmah Est. as positive as possible, and we are here to help with any issues you may encounter. For more information or to start a return, please contact our support team at [insert contact details].
By clearly outlining our returns and refunds policy, we hope to provide peace of mind and assurance that your satisfaction is our priority.
Warranty and Repairs
At Al Nesmah Est., we stand behind the quality of our refurbished office machines and spare parts. Our warranty and repair services ensure that you get the most out of your purchases, providing peace of mind and reliable support.
All products sold by Al Nesmah Est. come with a standard warranty period, which covers any defects in materials or workmanship. If you encounter any issues with your product during the warranty period, simply contact our customer service team. We’ll work with you to resolve the problem quickly and efficiently.
To claim a warranty, please keep your proof of purchase handy, as you’ll need it to verify your warranty status. Once verified, our skilled technicians will assess the issue and determine whether it can be repaired or if a replacement is necessary.
In addition to warranty services, we offer comprehensive repair services for all office machines, whether you bought them from us or not. Our team of experts is equipped to handle a wide range of issues, ensuring your equipment is back up and running as soon as possible.
Please note that the warranty does not cover damages caused by improper use, unauthorized repairs, or normal wear and tear. If a product is found to be ineligible for warranty service, we still provide repair options at competitive rates.
Your satisfaction is our priority, and we strive to deliver exceptional service every step of the way. If you have any questions or need assistance with a warranty or repair, don’t hesitate to reach out to us.
User Conduct
At Al Nesmah Est., we aim to provide a positive and safe experience for all our customers. To help us achieve this, we ask that you use our website responsibly and respectfully. When using our website, you agree not to engage in any activities that could harm us, our customers, or our community.
Please refrain from:
- Posting or sharing any content that is illegal, offensive, or harmful.
- Using our website to engage in fraudulent activities or to impersonate others.
- Interfering with the security or functionality of our website.
- Attempting to gain unauthorized access to our systems or other users’ accounts.
If you violate these terms, we may suspend or terminate your access to our website without notice.
Intellectual Property
All content on the Al Nesmah Est. website, including text, images, logos, and designs, is the property of Al Nesmah Est. and is protected by copyright and trademark laws. You are welcome to browse our site and make purchases, but you may not copy, distribute, or use any of our content without our written permission.
We work hard to create and maintain our content, so please respect our intellectual property rights. If you have any questions about using our content, feel free to contact us.
Privacy Policy
Your privacy is important to us at Al Nesmah Est. We collect and use your personal information to provide you with the best possible service. This includes processing your orders, responding to your inquiries, and improving our website.
We only collect the information we need and never share your data with third parties without your consent, except as required by law. You can trust that your information is safe with us.
If you have any questions or concerns about our privacy practices, please review our full Privacy Policy or contact us directly. We are here to help and ensure your information is handled with care.
Limitation of Liability
Al Nesmah Est. will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or products. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages. Our liability, in any case, is limited to the amount you paid for the product in question.
Indemnification
By using our website and services, you agree to indemnify and hold Al Nesmah Est. harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of our website or products, your violation of these terms, or your infringement of any rights of another.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Saudi Arabia. Any disputes arising from these terms or your use of our website shall be resolved exclusively in the courts of Saudi Arabia.
Changes to Terms
Al Nesmah Est. reserves the right to modify these Terms and Conditions at any time. If we make changes, we will notify you by updating the date at the top of this page. We encourage you to review these terms periodically. Your continued use of our website after any changes signifies your acceptance of the new terms.
Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us. We’re here to help!
- Address: KING ABDULLAH ROAD , AL-SHARAFIAH , JEDDAH ,KSA
- Phone: +966 50 665 1706
- Office: 012-622-2515
Thank you for choosing Al Nesmah Est.
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